MOHAMED , S. M. .; MARIE , M. .; YEHIA, E. . Exploring The Impact of E-CRM System on Customers in Banking Sector Using PLS-SEM Approach. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 11, n. 9s, p. 156–165, 2023. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/3104. Acesso em: 22 jul. 2024.