N. SRIVIDYA. Predicting Customer Satisfaction in Urban Company: A Regression-Based Approach Using SERVQUAL Dimensions and Central Composite Design. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 12, n. 4, p. 1761–1771, 2024. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/6487. Acesso em: 22 jul. 2024.