GAURAV GUPTA. Assessing the Dimensions of E-Shopping Preferences by E-Sellers in Making CRM Valuable. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 8, n. 4, p. 271–283, 2020. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/7101. Acesso em: 2 oct. 2025.