SATYANARAYANA ASUNDI. AI-Powered Chatbots and Service Agents: Redefining Customer Support with Microsoft Co-Pilot. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 11, n. 11s, p. 615 –, 2023. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/7267. Acesso em: 11 sep. 2025.