INN KEAT NG. Talk Smart, Talk Small: Crafting Domain-Specific LLMs for SME Customer Support. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 13, n. 1, p. 432 –, 2025. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/7813. Acesso em: 28 sep. 2025.