RAMAN KRISHNASWAMI. Using MCPs (Model Context Protocol) to eliminate 50% of tickets in Information Technology Services. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 13, n. 1s, p. 407–415, 2025. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/7916. Acesso em: 12 nov. 2025.