KIRAN KUMAR RAMANNA. Unified Conversational Commerce: The Next Generation of Retail Customer Experience. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 676–687, 2026. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/8231. Acesso em: 13 may. 2026.