VIKAS PRASAD. AI-Driven Workforce Optimization in Enterprise Contact Centers: From Static Planning to Continuous, Human-Centered Operations. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 760–768, 2026. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/8242. Acesso em: 13 may. 2026.