BHARATH REDDY BADDAM. NLP-Driven Omni-Channel Routing: Automating Enterprise Case Resolution with Einstein AI. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 12, n. 23s, p. 4372 –, 2024. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/8343. Acesso em: 8 jun. 2026.