VENKATA KRISHNA REDDY KOVVURI. Autonomous Enterprise IVR Orchestration Using Agentic Artificial Intelligence: A Multi-Agent Framework for LLM-Based Reasoning, OpenAPI Tool Invocation, and Business Process Automation. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 2436 –, 2026. Disponível em: https://ijisae.org/index.php/IJISAE/article/view/8557. Acesso em: 29 sep. 2026.