Mohammad Jakeer Mehathar (2026) “AI-Assisted Workflow Orchestration in Regulated Healthcare Contact Centers: Architecture, Governance, and Human-in-the-Loop Design Patterns”, International Journal of Intelligent Systems and Applications in Engineering, 14(1s), pp. 112–126. Available at: https://ijisae.org/index.php/IJISAE/article/view/8130 (Accessed: 30 March 2026).