Towards an Open BPM-Enabled Smart City Platform
Keywords:
BPM, Business process management, Smart city, IoTAbstract
Smart city platforms use information and communication technologies to improve the quality of urban services and reduce its cost. This paper presents a smart city platform that puts BPM (business process management) as a first-class artifact of the smart city’s information system. BPM enables the coordination and planning of services involving various public service stakeholders and private service operators and suppliers (water and energy). This platform integrates BPM and IoT capabilities into one information system leading to better management of permit processing and urban services. A use case is provided as part of an automation of a public road permit approval process involving IoT sensors and traffic prediction.
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