Employee Segmentation by Measuring the Attitude of ‘Intention to Stay’: A Machine Learning Approach

Authors

  • Ramkumar S. GITAM School of Business, GITAM University, Bangalore, Karnataka, India
  • Karthika P. Department of Management, College of Business and Economics, Kebri Dehar University, Ethiopia
  • D. Dilip VIT Business School, Vellore Institute of Technology, Vellore, Tamil Nadu, India
  • Mahesh Singh ATMS-SBS Swiss Business School, Ras AI Khaimah, UAE

Keywords:

Attrition, Retention, Intention to Stay, Cluster Analysis, Employee Segmentation

Abstract

This study aims to segment the employees based on their attitude towards more extended stay in the organization. Employees' attitude differs despite having an elite HR system and administration. However, identifying the factors that influence the employees' attitude towards their stay is crucial to retaining them. Hence, this study measures their attitudes regarding working conditions, supervision, compensation and benefits, task assignments, amenities, grievance handling system, and other HR operating factors. As a result, this study uncovers the position of employees into different segments based on this measurement task. The samples are drawn from the shop-floor and operation level of employees working in a textile company with more than 500 crores as annual turnover.

Downloads

Download data is not yet available.

References

Anifa, M., P., M. J., Hack-Polay, D., Mahmoud, A. B., & Grigoriou, N. (2022). Segmenting the Retail Customers: A Multi-Model Approach of Clustering in Machine Learning. In P. Keikhosrokiani (Ed.), Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era (pp. 25-50). IGI Global. https://doi.org/10.4018/978-1-6684-4168-8.ch002

Babenko, Vitalina. (2018). Re: What should be the ideal KMO value for factor analysis?. Retrieved from: https://www.researchgate.net/post/What-should-be-ideal-KMO-value-for-factor-analysis/5b622263d7141b16ef4342e7/citation/download.

Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86, 425-445. http://dx.doi.org/10.1037/0021-9010.86.3.425

Costa, G. (1996). The impact of shift and night work on health. Applied Ergonomics, 27(1), 9-16. http://dx.doi.org/10.1016/0003-6870(95)00047-X

Cotton, J. L., & Tuttle, J. M. (1986). Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11, 55-70

Davidison, M. (2006). Hotel industry losing millions in staff turnover. Retrieved May 29, 2012, from http://www.careerone.com.au/jobs/job-search/job-arketinsider/hotel-industry-losing-millions-in-staff-turnover-report

Decker, F., Gruhn, P., Martin, L., Dollard, K., Tucker, A., & Bizette, L. (2003). Results of the 2002 AHCA Survey of Nursing Staff Vacancy and Turnover in Nursing Homes. Retrieved March 20, 2012, from http://www.ahca.org/research/rpt_vts2002_final.pdf

Dileep Kumar and Normala S Govindarajo (2014), Instrument Development "Intention To Stay", Asian Social Science, Vol. 10, No. 12.

Ferreira. (2007). In S. O. Michael (Ed.), Using Motivational Strategy as Panacea for Employee Retention and Turnover in Selected Public and Private Sector Organizations in the Eastern Cape Province of South Africa. Master of Commerce Thesis, University of Fort Hare.

Fields, J. (2005). New Drive to Cut Staff Turnover in Tourism. Retrieved May, 2012, from http://findarticles.com/p/mi_qn4156/is_20051211/ai_n15917264

French, J. R. P., & Caplan, R. D. (1973). In A. J. Marrow (Ed.), Organizational Stress and Individual Strain, in the Failure of Success (pp. 30-66). New York: John Wiley.

Jeffress, C. N. (2000, October 27). BEACON Biodynamics and Ergonomics Symposium. University of Connecticut, Farmington, Conn.

Jyoti, Jeevan. (2015). Re: What should the minumum explained variance be to be acceptable in factor analysis?. Retrieved from: https://www.researchgate.net/post/What-should-the-minumum-explained-variance-be-to-be-acceptable-in-factor-analysis/56498c0f6307d974cc8b4579/citation/download.

Kalliath, T. J., & Beck, A. (2001). Is the path to burnout and turnover paved by a lack of supervisory support: A structural equations test. New Zealand Journal of Psychology, 30, 72-78.

Kooiker, Marlou. (2015). Re: I am using two-way clustering and would like to know if there are criteria for 'ratio of sizes'?. Retrieved from: https://www.researchgate.net/post/I_am_using_two-way_clustering_and_would_like_to_know_if_there_are_criteria_for_ratio_of_sizes/55d2f41e5e9d97f21e8b45d5/citation/download.

Maanen, V. J., & Schein, E. H. (1979). Toward of Theory of Organizational Socialization. Research in Organizational Behavior, 1, 209-264.

Mansurali A, Harish V, Krishnaveni D and Shanmugapriya M (2020), Industry 4.0 impact on Human Resource Management, Innovation and Challenges in Human Resource Management for 4.0, pp 59-83, November 2020.

Masahudu, G. O. (2008). Why it is Difficult to Retain Employees? Why Retain Employee? Retrieved February 14, 2010, from http://knol.google.com/k/osman-masahudu-gunu/why-it-is-difficult-to-retainemployees/1kietb77pgwru/2

Quinn, R. P., Seashore, S., & Mangione, I. (1971). Survey of Working Conditions. Washington, DC: US Government Printing Office.

Rozsa Z, Foremanek I, Manak R (2019), Determining the factors of the employees' intention to stay or leave in the SLOVAK's SMEs, International Journal of Entrepreneurial Knowledge, Vol. 7, Issue- 2/2019.

Saks, A. M. (1996). The relationship between the amount of helpfulness of entry training and work outcomes. Human Relations, 49, 429-451. http://dx.doi.org/10.1177/001872679604900402

Sujatha R, Maheshwari, B Uma, Mansurali, A (2023), Application of Machine Learning Algorithms to predict micro, small and medium enterprises in India, International Journal of Data Analysis Techniques and Strategies, Volume 14, Issue 4, pp 317-335, DOI: 10.1504/IJDATS.2022.129176.

Watkins. (1953). The Personal Turnover Concept: A Reappraisal. Public Administration Review, 17(4), 247-256.

Downloads

Published

23.02.2024

How to Cite

S., R. ., P., K. ., Dilip, D. ., & Singh, M. . (2024). Employee Segmentation by Measuring the Attitude of ‘Intention to Stay’: A Machine Learning Approach. International Journal of Intelligent Systems and Applications in Engineering, 12(17s), 443–449. Retrieved from https://ijisae.org/index.php/IJISAE/article/view/4903

Issue

Section

Research Article

Most read articles by the same author(s)