Blockchain and Artificial Intelligence Integration in Public Sector Services: A Literature Review and Bibliometric Analysis
Keywords:
Blockchain, Artificial Intelligence, Public Sector, E-Government, Bibliometric Analysis.Abstract
This study provides a comprehensive literature review and bibliometric analysis on the integration of blockchain and artificial intelligence (AI) within public sector services. By systematically examining academic publications and research trends, we identify key themes, influential papers, and prominent researchers contributing to this emerging field. Our analysis highlights the potential of blockchain to enhance transparency, security, and efficiency in public services, while AI offers advanced data analytics and decision-making capabilities. The co-occurrence network and thematic mapping reveal strong interconnections between blockchain, e-government, electronic voting, and AI applications. Furthermore, the global collaboration network underscores the extensive international cooperation driving innovation in this area. This study offers valuable insights into the current state of research, identifies gaps, and suggests future directions for integrating blockchain and AI to improve public sector services.
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