Driving Digital Inclusion: Voice-First AI Systems & Accessibility in Mobile Infrastructure
Keywords:
Mobile Infrastructure, Digital Inclusion, AI, AccessibilityAbstract
The paper examined how voice-first systems based on artificial intelligence (AI) can be used to promote digital inclusion and access in mobile settings. It explores how AI technologies, 5G, and edge computing could be used to develop inclusive experiences by the people with disabilities and older adults. The paper utilizes qualitative analysis of the recent studies to identify primary themes in the design of accessibility, adoption by the user, and support of the infrastructure and ethical governance. These findings reveal that accessible voice systems do not only enhance the usability of the system but also induce social equity and responsible innovation, and assist in evolving mobile networks to more inclusive and human-centric digital ecosystems.
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